The ConnectNet value-added approach includes several key steps:

Order Entry

ConnectNet triple-checks the accuracy of the order info at the service provider level and submits it in writing, locked in a secure .PDF format so that it cannot be altered.

• Contact client to verify where the line/s is/are going (DMARC positioning)
• Contact appropriate Telecommunications Company to confirm exact installation date(s)/time(s)
• Verify DMARC(s) with Telco (DMARC testing)
• Verify operational circuit at DMARC with the service provider

• Confirm that correct router is ordered
• Specify that the router will first be received at ConnectNet site to be tested
• Review the configuration of the router at ConnectNet site
• Rebuild the configuration, if necessary
• Match the router(s) to the account setting(s)

• Send the router(s) to client site
• Send our engineer to site to install router and perform line-test, speed-test and latency-test
• Troubleshoot any problems by calling Telco or ISP and performing whatever function is necessary to bring circuit to optimal functioning end-to-end.